Wipeout Warranty
When You Wipe Out, We Ride With You!
If you have the misfortune of having an intimate meeting with the mud or you kiss the tarmac unexpectedly, as Max from Willowbrook did, we'll ease the pain on your pocket and get you back into your favourite Ride Free® gear through our exclusive Ride Free® Wipeout Warranty.
Hear what Max, a rider from Willowbrook, had to say ...
"As I lay on the ground, aching and disappointed, I couldn't help but notice the state of my beloved Ride Free cycling gear. My jersey was torn, my shorts were ripped, and even my gloves were in tatters. It was a heartbreaking sight, but I refused to let this accident deter me from my passion for cycling. With determination, I reached out to Ride Free Sports Gear, utilizing their Wipeout Warranty program. To my relief, they responded swiftly, expressing their concern for my well-being and genuine regret for the damage to my favorite gear. They assured me that, as a valued customer, they would provide me with new Ride Free cycling gear, allowing me to once again ride free in the comfort and style I loved.
This experience truly highlighted the value that Ride Free placed on their products and, more importantly, the well-being of their loyal customers. Their prompt response and willingness to replace my damaged gear showcased their commitment to ensuring that cyclists like me could continue pursuing our passion without unnecessary obstacles. With my new Ride Free gear, I felt a renewed sense of enthusiasm and gratitude towards the brand. Ride Free Sports Gear had not only restored my faith in their products but also demonstrated their genuine care for the cycling community, reminding me why I chose to ride free with them in the first place."
Max, a rider from Willowbrook
Terms and Conditions - Ride Free® Wipeout Warranty
By participating in the Ride Free® Wipeout Warranty ("the Policy"), you agree to the following terms and conditions:
-
Eligibility: The Policy applies to customers who have purchased cycling gear from Ride Free Sports Gear and have experienced a wipeout resulting in damage to the gear.
-
Replacement or Repair: After a wipeout, you may return your damaged cycling gear to Ride Free Sports Gear for replacement at 50% of the original cost. Ride Free Sports Gear reserves the right to determine whether the gear can be repaired or needs to be replaced.
-
Timeframe: The Policy is valid for a period of 12 months from the date of the original purchase.
-
Proof of Purchase: You must provide the original proof of purchase for the damaged gear to be eligible for the Policy.
-
Maximum Claims: The Policy covers a maximum of 2 wipeout per year. If you make a second claim within the 12-month period, the gear will be replaced at 75% of the original cost.
-
Shipping Costs: The cost of shipping the damaged gear back to Ride Free Sports Gear for repair or replacement is the responsibility of the cyclist.
-
Product Availability: If the damaged product is no longer available or out of stock, Ride Free Sports Gear may provide a suitable replacement of similar value and functionality.
-
Policy Changes: Ride Free Sports Gear may change the terms and conditions of the Wipeout Warranty at its discretion, without prior notice.
-
Limited Liability: Ride Free Sports Gear is not liable for any additional costs, damages, or injuries resulting from the use of the repaired or replaced gear.
- Exclusions: The Policy does not cover intentional damage, normal wear and tear, or damage caused by improper use, abuse, or neglect.
By participating in the Ride Free® Wipeout Warranty, you acknowledge and agree to these terms and conditions.