Return Route - Refund Policy
Shop with confidence. If you're not completely satisfied with your purchase, just send it back within 14-days from date of purchase for a full refund or a no-cost replacement.
Our brand name, Ride Free™, embodies the very essence of freedom, and it is in this spirit that we are committed to giving you the freedom to enjoy your purchases without extra costs.
Ride Free Sports Gear Money Back Guarantee - Terms and Conditions
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Eligibility:
- a. The money back guarantee applies to customers who have purchased cycling gear from Ride Free Sports Gear.
- b. To be eligible for the money back guarantee, the customer must return the cycling gear in an unused condition with all tags still attached, along with the original packaging.
- c. Only products purchased directly from Ride Free website are eligible for the money back guarantee. Products purchased from third-party retailers or resellers are not eligible.
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Timeframe:
- a. The customer has a period of 14 days from the date of purchase to request a refund under the money back guarantee.
- b. Refund requests made after the 14-day period will not be considered.
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Refund Process:
- a. To initiate a refund request, the customer must contact Ride Free Sports Gear's customer service via email or phone within the 14-day period.
- b. The customer service team will provide instructions on returning the product and the necessary documentation required for the refund process.
- c. Based on our commitement to ensuring you are totally satisfied with your purchase, in the event you are not totally satisfied with your purchase, Ride Free™ will cover the cost of the return.
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Condition of Returned Product:
- a. The cycling gear must be returned in an unused condition with all tags still attached.
- b. The original packaging must be included in the return.
- c. Ride Free Sports Gear reserves the right to refuse a refund if the returned product is not in the specified condition or if it does not meet the eligibility criteria.
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Refund Approval:
- a. Once the returned product is received and inspected by Ride Free Sports Gear, a refund decision will be made.
- b. If the returned product meets the eligibility criteria, a refund will be processed within a reasonable timeframe.
- c. The refund will be issued using the same payment method used for the original purchase.
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Exclusions:
- a. The money back guarantee does not apply to any products that have been used, damaged, altered, or modified by the customer.
- b. Ride Free Sports Gear reserves the right to refuse refunds for products that have been subjected to misuse, negligence, or improper care.
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Limitations:
- a. The money back guarantee is limited to one refund per customer and per purchase.
- b. Ride Free Sports Gear reserves the right to modify or terminate the money back guarantee program at any time without prior notice.
By purchasing cycling gear from Ride Free Sports Gear, you acknowledge that you have read, understood, and agreed to these terms and conditions regarding the money back guarantee.